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Dedicated Field Service Team


SencorpWhite is the only manufacturer of automated storage and retrieval systems in North America with a dedicated in-house team of Field Service Engineers. Our factory-direct service team of over twenty FSE's are conveniently located throughout North America to provide you with the highest quality service available in the industry. Here is a list of some of the benefits our customers receive from the service department, to name a few:

SencorpWhite Field Service Engineer
  1. process/operator training
  2. maintenance training
  3. predictive/preventative maintenance programs
  4. kits and custom:
    1. upgrades
    2. retrofits
  5. technical phone support
  6. on-site service on demand
  7. OEM replacement parts

We are dedicated to providing you with the best customer experience possible, enhancing your ownership experience, keeping your machines and your business running smoothly. Listen to what other customers are saying about our FSE's:

"Carl Bliss is by far the best service tech we have had at Norco. He is willing to dig in, get dirty and solve whatever problems we may have. You should be proud to have him on your team." -Jim C.

"Douglas Flook has been servicing our equipment and responding to repair calls since I began employment in the OKC Vital Records office in November 2012. Mr. Flook demonstrates outstanding customer service and is professional and personable during his visits." -Dovie H.

"Our carousels have only required preventative maintenance, no breakdowns or other needs for service. Preventative maintenance has been pre-arranged and scheduled to meet our workload. Overall service has been very good with 3 different service Techs." -Dave

For questions or to schedule service:

Email: service@sencorpwhite.com

Call: +1 (508) 771-9400

Or: Contact Us


For parts requests:

Email: parts@sencorpwhite.com

Call: +1 (508) 771-9400

Or: Contact Us